REMOTE Peer Warmline Specialist (Certified Peer Support Specialist) • CMHAM - Community Mental Health Association of Michigan
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REMOTE Peer Warmline Specialist (Certified Peer Support Specialist)

Agency Name: Common Ground

Agency Contact: HR

  • Position Type: Full Time
  • Job Type: Permanent
  • County: All Counties - Entire State
  • Salary Range: $18 - $21 per Hour
  • Send applications to:
  • Please include your resume when applying.

Common Ground’s statewide crisis hotline, MiCAL (Michigan Integrated Crisis & Access Line) is HIRING REMOTE PEER WARMLINE SPECIALISTS!

Michigan Residents Only

Michigan Department of Health and Human Services (MDHHS)
Peer Support Specialist Certification Required

Shift Premiums for Evenings & Weekends

Extremely generous PTO

About You

The ideal Peer Warmline Specialist is a MDHHS Certified Peer Support Specialist, or dually certified as an MDHSS Certified Peer Recovery Coach, who is grounded in their recovery and able to utilize their own recovery experiences to support others in their journey. If you are professional, dedicated, and self-disciplined to work from home, we invite you to apply!

Day in the Life

Login to platform applications
Accept incoming calls of a varying nature
Provide active and empathetic listening
Utilize de-escalation techniques and strength-based approaches to support individuals served
Document each encounter accurately and thoroughly
Provide resources when requested (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
Communicate with the shift supervisor regularly in order to receive or provide support
Adapt to regular changes with the evolution of the program
Participate in debriefing sessions provided by Supervisor
Maintain a high level of confidentiality while performing all duties
Follow the MDHHS Certified Peer Support Specialist Code of Ethics, as well as Common Ground standards of work practice
Perform other duties as assigned by supervisor and/or peer warmline manager

What you need to apply

MDHHS Peer Support Specialist Certification
Permanent year-round Michigan residency
High School Diploma or GED equivalent
One-year paid peer support work experience
At-home high speed internet on a private network
A private, HIPAA compliant, dedicated office space

For your hard work

Opportunities for professional growth
Paid time off, floating holidays, vacation time, sick time
Employer sponsored benefit & wellness plans for all full-time employees (medical, dental, vision, long term disability, short term disability, employee assistance program, etc.)
Competitive wages
Shift premiums

Common Ground is a community-crisis organization that has been in existence for over 50 years. Our purpose: Helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

Find out more at

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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