Performance Improvement Coordinator • CMHAM - Community Mental Health Association of Michigan
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Performance Improvement Coordinator

Agency Name: Washtenaw County CMH

Agency Contact: Laura Higle

  • Position Type: Full Time
  • Job Type: Permanent
  • County: Washtenaw
  • Salary Range: $53,654 - $80,561 per Year
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Under the general supervision of a higher-classified employee, this position serves as a professional lead coordinating performance improvement activities. Identifies systemic issues regarding clinical care and/or compliance with various stakeholder expectations. This position also coordinates the development of reports and monitoring data of various operations to help identify systemic issues that may benefit from operational improvements. Performance Improvement maintains a focus on requirements and outcomes of Community Mental Health Services and compares aggregated data, chart review information and event reviews to help identify systemic opportunities for improvement. The Performance Improvement Department participates in discussions and plans focused on minimizing those gaps and improving our systems.


Essential Duties:

Under the guidance of the Performance Improvement leadership team coordinates, leads, monitors, and facilitates activities related to performance improvement in the various clinical program areas.
Plans and organizes administrative studies related to the activities or operations of the functional areas to which assigned.

Prepares and participates in the collection of data and information on services.

Determines analytical techniques and information-gathering processes to obtain required information and data for analysis.

Prepares reports based on data to facilitate operational improvements, management processes, and monitoring of outcomes and/or compliance issues.

Reviews data for accuracy as required.

Prepares various written and statistical information in proper format for presentation.

Presents information in a clear concise manner to various stakeholders.

Manages projects related to various performance improvement activities.

Performs clinical chart reviews as needed and/or required.

Supports the critical event review, risk review, and root cause analysis process as needed.

Monitors events and/or incidents for potential practice of care or systemic issues.

Facilitates performance improvement workgroups as needed and assigned.

Prepares for audits as needed.

Assists in the development and/or review of policies.

Performs other related duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Knowledge, Skills, and Abilities:

Knowledge of and experience in principles and practices of care, training, habilitation, and rehabilitation of individuals with intellectual or psychiatric disability.

Knowledge of and experience in treating substance use disorders and using motivational interviewing techniques.

Considerable interpersonal skills.

Strong verbal and written communication skills.

The ability to work both collaboratively and independently and to communicate effectively, both verbally and in writing.

Effective customer service skills.

The ability to maintain confidentiality.

Candidates must understand behavioral health and psychiatry medical terminology.

Research, data analysis and report preparation techniques.

Ability to aggregate, analyze, and present data in visual format to assist with stakeholder understanding.
Various computer applications related to performing job duties (e.g. Excel, Access, Word, Outlook, etc.).
Business mathematics, including basic statistical analysis techniques.

Correct verbal and written English usage.

Standard office practices, including the operation of standard office equipment.

Basic supervisory principles and practices.

Basic budgetary principles and practices.

Collecting, analyzing, and evaluating varied information and data.

Setting priorities, coordinating multiple projects, and meeting critical deadlines.

Using sound, independent judgment within established policy and procedural guidelines.

Preparing clear, concise, and effective written materials.

Maintaining accurate records and files.

Requires possession of a valid Michigan driver’s license.
Candidates must have a minimum of LSW, LLP or LPC license (or equivalent).

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Master’s degree in counseling, social work, clinical psychology, or other relevant area of education leading to a full license (listed above).

Two (2) years of experience in clinical documentation as well as experience with electronic health records and experience in a Behavioral Health environment. Medicaid guidelines and relevant code of ethics knowledge is required. Experience required should be obtained outside of the requirements needed for the above-mentioned licensing.

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.

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