Helpdesk IT Support • CMHAM - Community Mental Health Association of Michigan
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Helpdesk IT Support

Agency Name: Integrated Services of Kalamazoo

Agency Contact: Andrea Bedard

  • Position Type: Full Time
  • Job Type: Permanent
  • County: Other
  • Salary Range: Minimum Starting Salary: $46,321.60 - $52,936.00/commensurate with experience per Year
  • Send applications to:
  • Please include your resume when applying.

Do you have a passion for providing technical support to professionals providing important services to vulnerable individuals of Kalamazoo county? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as HelpDesk -Network/Technical Support Engineer!

Why this position is awesome:

– You may work part of this full-time position from home!
– Amazing IT team that supports and assists each other in every project
– Helping those that help people in need, brings meaning to the job
– Work-Life balance and employee health are important to the company

What You Will Be Doing:

Working as a Network/Technical Support Engineer you will be working with computer users to identify and/or resolve problems both at desk-side and remotely. You will be researching issues to resolve problems where solutions are unknown and developing strategies to apply technological solutions to achieve organizational goals.

You will provide troubleshooting and resolutions for a variety of IT issues including, but not limited to: DHCP, DNS, Network connectivity, printing issues, calling issues, email issues, computer hardware and software issues, Office 365, Active Directory, Windows 10 and Windows Server operating systems.

You will manage users within Active Directory

You will work with end users prioritizing tickets to ensure timely outcomes for support tickets.
You will perform the installation, configuration and support of computer and network systems throughout the company.

You will update and maintain a knowledge base of common issues and troubleshooting steps.

You will provide training for individuals and groups within ISK on new and existing technologies.

What We Require
You will have a Bachelor’s Degree in related field and two years information technology experience or equivalent training and experience.

Who We Are
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Why Work For ISK
Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development. 

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise!

Come Join Us!
Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you! Apply online at

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