Customer Service Specialist • CMHAM - Community Mental Health Association of Michigan
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Customer Service Specialist

Agency Name: NorthCare Network

Agency Contact: Sally Olson

  • Position Type: Full Time
  • Job Type: Permanent
  • County: All Counties - Entire State
  • Salary Range: $38,693.99 to $59,744.93 per Year
  • Send applications to: HR@northcarenetwork.org
  • Please include your resume when applying.
  • Download this job posting.

POSITION TITLE: Customer Service Specialist

QUALIFICATIONS: Required: High school diploma or GED equivalent. Two or more years of experience working in a mental health setting (life experience considered in lieu of job experience). Preferred: A bachelor’s degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling, or another mental health-related field. Meet the qualifications as specified in the MDHHS Prepaid Inpatient Health Plan/Community Mental Health Services Programs Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP) or Qualified Intellectual and Developmental Disability Professional (QIDP). One year or more experience working in a hospital behavioral health setting.

STATUS/HOURS: Competitive Wage, plus full-time benefits. Regular full-time/80 hours biweekly

SALARY RANGE: $38,693.99 to $59,744.93. Starting salary will be determined based on education, experience, and certification(s).

LOCATION: Marquette, Michigan

NorthCare Network is a Specialty Prepaid Inpatient Health Plan (PIHP) located in Marquette, Michigan and is responsible for the management and service array available to residents of Michigan’s Upper Peninsula with behavioral health needs covered by Michigan Medicaid and specialty grants for substance use disorder services.

RESPONSIBILITIES INCLUDE: Under the supervision of the NorthCare Compliance & Privacy Officer, this position is responsible for initiating, coordinating, and overseeing marketing activities and Customer Services within and on behalf of NorthCare. The Customer Service Specialist is responsible for Substance Use Disorder Recipient Rights appeals for the Region 1 PIHP and system navigation and reporting for Local Grievances and Appeals. This position is responsible for coordination and planning the Regional Recovery Conference. This position will work closely with staff at all levels. Will assist individuals in accessing the available mental health and substance use disorder services/providers. Will receive incoming telephone calls and provide customer services.

(517) 374.6848

507 S. Grand Avenue, Lansing, MI  48933

 

 

CMHA is an equal opportunity employer and service provider. CMHA celebrates diversity and is committed to creating an inclusive environment for all employees, partners, and those whom CMHA serves. CMHA does not discriminate in employment nor in the provision of services on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, or other non-merit factor.

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