Systems Administrator II • CMHAM - Community Mental Health Association of Michigan
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Systems Administrator II

Agency Name: Oakland Community Health Network

Agency Contact: Glenda Witherspoon

  • Position Type: Full Time
  • Job Type: Permanent
  • County: Oakland
  • Salary Range: $70,298 per Year
  • Send applications to:
  • Please include your resume when applying.

Title: System Administrator II

Starting Salary: $70,298

Job Summary: The Systems Administrator II provides support to the Director of IT Services in maintaining day to day operations of two physical data centers and a cloud data center. These activities include managing and supporting applications, LAN/WAN, hosted applications, mobile devices, and other IT infrastructure. Addition, this position will help provide OCHN Help Desk coverage and assist in providing solving help desk tickets. A focus on security within the Office365 environment for identity management, endpoint protection and Intune/Endpoint management is essential. May require after hours on call support and is supervised by the Director of IT Services.

Essential Functions:
Under direction:

Maintain a Microsoft Windows Server environment and other Microsoft products.
Identify and troubleshoot server-related problems and data connectivity issues for local area and wide area network (LAN/WAN) systems.
Manage Microsoft Active Directory/Azure AD for user accounts, security groups, distribution lists, external contacts, file permissions, etc.
Maintain and troubleshoot Managed Cloud WIFI.
Maintain and troubleshoot VMware vSphere Virtual Machines.
Restore files utilizing VEEAM.
Provide help desk and application support.
Utilize OCHN’s server and desktop management software for updating Windows and other software.
Manage enterprise virus, spyware, and web content filter.
Utilize power shell scripts to automate processes.
Support VPN connectivity and remote terminal services.
Manage multi-function printers (MFPs) for network printing, faxing, and scanning.
Document procedures, specifications, and policies, as well as installation procedures and updates.
Research, evaluate, and recommend network, server, and computer hardware and software, as well as new networking technologies and services.
Support and troubleshoot VOIP phone systems issues.
Coordinate and consult with vendors and clients for hardware and software purchases, products, services, and support.
Monitor usage network usage, logs, etc. and follow-up on any system notifications.
Document all tickets in OCHN’s Help Desk Application and follow all change management processes.
Provide support with IT projects, procurement, and budget planning as needed.
Track hardware warranties and software licensing and ensure OCHN is in compliance with software licensing.
Train IT staff and users as necessary in IT solutions.
Stay current with technology trends and cloud-based computing.
Collaborates in the management and maintenance of the Microsoft/ Office 365 environment, including implementation of services and updates, ongoing maintenance, configuration, further development of the platform, monitoring of system, and keeps current in further product development.
Maintains and documents system security measures within the organization. Reviews industry best practices. Identify and mitigate security vulnerabilities and threats in accordance with the IT security policy. Monitor and improve cloud security tools. Brings the findings to the HIPAA Security Officer and IT management for mitigation options.
Develop and implement OS cloud-based deployment technologies with EndPoint Management and AutoPilot.
Manage and support Azure virtualization with Windows Virtual Desktops.
Investigate, recommend, and develop Azure solutions for mobile device management.
Collaborates on strategies for cloud identity management and security issues with HIPAA security officer and IT team.
Endpoint management, configuration, implementation, and management.
Provides documentation for staff communication regarding cyber security, system changes, and service availability to the Office 365 Analyst.
Additional duties as assigned.
Job Requirements and Qualifications:

Bachelor’s degree in information technology, Computer Science, or a relevant discipline required.
Training Requirements (licenses, programs, or certificates):

Possess a certification in one of the following: MCSE 2016 or MCSA 2016 certification Preferred.
Experience Requirements:

At least two (2) years’ experience in all areas of local area and wide area network management and administration, including system configuration, setup, troubleshooting, planning, designing, implementation, and user support. Four (4) years of experience can be used in lieu of having a Microsoft certification.
Experience in a Microsoft LAN environment, including Windows Server 2008/2012/2016, Active Directory, and Windows 7/10 Professional.
Office 365 Enterprise administration experience with Exchange, Azure, SharePoint services.
Experience with Endpoint Management solutions such as Intune/EndPoint management or other cloud-based solutions for managing IOS/Android/Windows devices.
Experience as part of a helpdesk, including trouble call management, first-level technical support, and advanced troubleshooting.
Job Specific Competencies/Skills:

Knowledge of local area and wide area networks (LAN/WAN), hardware configuration, Internet/intranet, email systems, telecommunications and data communications, computer operating systems, software packages, software utilities, proper records management.
Ability to read, analyze, and interpret technical procedures.
Knowledge of software and technology lifecycle.
Oakland Community Health Network’s Core Competencies:
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
Additional Information:
Special Information (Travel required, physical requirements, on-call schedules, etc.):

Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
Must be available for meetings and events which may occur outside of standard office hours.
Work performed primarily in an office environment.
Hybrid (onsite/remote) work schedule available.
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.

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