Supports Coordinator / Case Manager

Agency Name: Lenawee CMH Authority

Agency Contact: Donald L. Carpenter

Position Type: Full Time
Job Type: Permanent
County: Lenawee
Salary Range: $40,852 - $50,719 per Year
Send applications to: https://www.lcmha.org/career-opportunties/
Please include your resume when applying.

General Description:

The Supports Coordinator / Case Manager has primary responsibility for assisting eligible consumers with the development of a Person / Family Centered Plan (P/FCP) of Service. He/she works with the consumer and his/her chosen support network in developing the P/FCP to design a plan that promotes individual choice, the use of community resources, and formal and informal supports in pursuit of the individual’s desired future. He/she assists the consumer in the assignment of available agency resources to the plan. The Supports Coordinator / Case Manager ensures the monitoring of supports and services according to the plan.

In addition, the Supports Coordinator / Case Manager manages agency resources allocated through the Utilization Management System and the Person / Family Centered Plan (P/FCP). He/she provides the agency with data required for determining consumer satisfaction, treatment and service outcomes and effective, efficient utilization of agency resources. The Supports Coordinator / Case Manager is assigned to work with a specific specialty population, i.e. adults with Severe Mental Illness (SMI), elderly adults with SMI, children and youth with Severe Emotional Disturbances (SED) or adult or children consumers with Intellectual/Developmental Disabilities (I/DD), and individuals who have Substance Use Disorders. He/she works under the clinical supervision of one of the supervisors listed above.

Qualifications:
• Bachelor’s degree from an accredited program in Social Work.
• Licensed by the State of Michigan to practice as a Social Worker.
• Prior experience as a social worker is preferred; prior experience working in the behavioral health or the developmental disabilities fields is desired.
• Education, training and/or work experience in the behavioral health field with adults diagnosed with severe and persistent mental illness (Adult MI team).
• Education, training and/or work experience in the behavioral health field with geriatric adults diagnosed with severe and persistent mental illness (Geriatric Specialist).
• Education, training and/or work experience in the behavioral health field with youth and children with serious emotional disturbances (Children’s Team).
• Education, training and/or work experience in the developmental disabilities field (I/DD Team).
• Possess a valid U.S. driver’s license, with an acceptable driving record.

Competencies:
• Have the ability and training to gather and interpret motor/sensory, cognitive, psychosocial and physical information regarding the elderly in order to assist the consumer in developing an appropriate Person / Family Centered Plan (Geriatric Specialist).
• Have knowledge regarding the growth and development of children and youth and its relation to understanding the range of treatment, care and services needed by consumers (Children’s Team).
• Have the ability to gather and interpret information of the needs of the consumer and the range, intensity, and duration of care, habilitation, or rehabilitation required (Adult MI team).
• Ability to communicate verbally and in writing effectively.
• Ability to meet at times and locations chosen by the consumer.
• Possess or have the ability to acquire the ability to use computers in a clinical setting (or a non-clinical setting such as in the community or at a consumer’s home).
• Familiarity with managed care, state, federal, and private health insurance benefits.
• Excellent customer service skills are required.
• Attention to detail and excellent organizational skills are required.
• The ability to demonstrate absolute discretion with confidential information is required.
• Have basic computer knowledge (such as familiarity with email and internet use) and have experience with Microsoft Office applications (Word, Excel, Power Point, etc.).

Essential Duties and Responsibilities:
1. Assist a consumer with developing his/her Person / Family Centered Plan (P/FCP) to include proactive plans for future needs, and incorporate community and other external resources into the plan to meet the consumer’s long-term needs.
2. Assist the consumer in scheduling Person / Family Centered Planning meetings at a time and location convenient for the consumer and his/her chosen planning team, and act as the meeting facilitator at the consumer’s request.
3. Assist a consumer to monitor and update his/her P/FCP and perform periodic consumer satisfaction assessments as specified (on at least an annual basis).
4. Collect data related to service and treatment outcome for the agency from contract service providers.
5. Present P/FCP to Utilization Management system for authorization and reauthorization as required.
6. Monitor contract agency treatment plans.
7. Handle consumer concerns and convey consumer complaints, grievances and appeals to the appropriate individual(s) according to LCMHA policy.
8. Perform duties and responsibilities in ways that promote goodwill, build positive relationships, preserve human dignity, and contribute positively to the LCMHA service organization.
9. Regular and consistent attendance as assigned.
10. Carry out additional duties as assigned by supervisor.

Supervisory Responsibilities:
None

Other Duties and Responsibilities:
• Maintain (at own expense) licensure and/or certification required to provide professional services in Michigan.
• Complete and submit documentation within required time frames.
• Maintain complete, detailed records consistent with Michigan Department of Health and Human Services (MDHHS) standards and agency procedures.
• Demonstrate a person centered approach to assessment and treatment.
• Attend all required staff training as mandated by LCMHA and Michigan Department of Health and Human Services.
• Work harmoniously, collaboratively and cooperatively with staff across programs and departments within LCMHA.
• Maintain positive working relationships with agencies in the community.
• Perform duties and responsibilities in ways that promote goodwill, build positive relationships, preserve human dignity, and contribute positively to the LCMHA service organization.
• Attend LCMHA mandatory in-service training.
• Participate in LCMHA Performance Improvement Program.
• Comply with all LCMHA policies and procedures.

Physical Demands and Work Environment:
Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.

Should be able to bend, stretch, reach, and lift up to 20 pounds. An individual in this position needs to move about inside the office occasionally to access file cabinets, office machinery, etc. The work environment involves sitting most of the time in an office environment infrequently exposed to extreme temperature, noise, fumes, dust, etc.

The Supports Coordinator / Case Manager will sometimes work at off-LCMHA sites within the community (for example, at a contracted agency’s location or at a consumer’s home).

The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special Position Requirements:
This position requires a method of transportation to travel within Lenawee County and to meetings outside of the county when requested.