MiCAL Shift Supervisor - Full-Time (M - F, 8am - 4pm) • CMHAM - Community Mental Health Association of Michigan
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MiCAL Shift Supervisor – Full-Time (M – F, 8am – 4pm)

Agency Name: Common Ground

Agency Contact: Stephanie Treuter

  • Position Type: Full Time
  • Job Type: Permanent
  • County: Oakland
  • Salary Range: $29.00 per Hour
  • Send applications to: https://www.applicantpro.com/j/2138401-587938
  • Please include your resume when applying.
  • Download this job posting.

What if your leadership could pioneer a program that saves people crisis?

What if you could make a powerful impact on the entire state of Michigan while working remote?

Common Ground is an established non-profit community-crisis organization. Our purpose: helping people move from crisis to hope. For the past 50 years, we have been dedicated to helping runaway and homeless youth, victims of crime, people with mental illness and others in critical situations. Here at Common Ground, the people we serve come first. Our organization offers over 15 different programs that seamlessly work together to provide excellent, well-rounded help to those in need.

Common Ground is regarded as one of the top 10 comprehensive crisis providers in the country. In addition to being a leader in crisis services, the agency is involved in state-wide legislative and public policy crisis system advocacy, consulting, and is on a growth trajectory. ​

This year, we have had our eyes toward the future with the undertaking of the new MiCAL (Michigan Integrated Crisis & Access Line) service. We are excited about this new program and are looking for an ambitious, results-oriented, leader to become one of our new MiCAL Shift Supervisors. The ideal supervisor will have extensive experience in the crisis services/mental health field and people-focused leadership backed by a master-level clinical license.

Click here for a snapshot of the program.


Oversee the daily MiCAL operation, all MiCAL Crisis Specialists’ and MiCAL Service Coordinators’ daily tasks, and call/chat/text activity.
Provide support to staff as needed.
Provide trauma-informed, recovery-oriented triage, crisis intervention, and assessments via phone, chat, text etc.
Connect with others involved in the lives of individuals served, educating on recovery processes, if appropriate.
Assess crisis and person/family’s needs to determine service needed and best referrals.
Document all required and collected information in the Electronic Health Record (EHR) using Collaborative Documentation with persons served.
Develop the plan of care in collaboration with the individual/family and other community members (if appropriate), based on strengths, needs, abilities, and consideration of preferences.
Provide individuals served with due process/second opinion, etc. if required.
Act as an advocate for the needs and rights of every person/family including service providers and community agents.
Work closely with other Common Ground programs, crisis safety-net providers, PIHP’s, Substance Use programs, Sexual assault programs, core provider network, area emergency departments, and the access system across the State of Michigan.
Ensure all paperwork is complete and provide person/family with necessary documents if appropriate.
Utilize recovery principles while comforting people in crisis and provide hope, choice, and empowerment.
Develop understanding and management of wellness and triggers.

SUPERVISION: MiCAL Crisis Specialists and MiCAL Service Coordinators


Michigan Mental Health Code
Determining appropriate level of care
Crisis Intervention models of service
Typing, using EHR, and operating office equipment efficiently
Working mostly independently but also as part of a team
Working in a remote/virtual environment
Applying critical thinking/decision making skills
Establishing and maintaining effective working relationships with a multi-disciplinary team
Proficiency in relevant software and applications (i.e. Microsoft Word, Excel, PowerPoint and Outlook)
Relating to a diverse population which includes a variety of age, economic and educational backgrounds
Understanding, following, and providing both verbal and written instructions
Communicating effectively, both verbally and in writing
Maintaining collaborative, inter-professional relationships with colleagues and other health care professionals
Applying trauma informed principles and values with knowledge, decisions, and treatment of all people served


Master’s degree in a Human Services field
Professional licensure in the State of Michigan
All Limited License Bachelor Social Workers (LLBSW), Limited License Master Social Workers (LLMSW), Limited License Professional Counselors (LLPC), and Temporary Limited License Psychologists (TLLP) must receive their permanent license (LBSW, LMSW, LPC, LLP) within 5 years from the issue date of the original limited/temporary license as published in the State of Michigan LARA system in order to continue employment with Common Ground
Certification of one of the following (preferred):
CAADC Certified Advanced Addiction Drug Counselor
CAC-R Certified Addiction Counselor IC&RC Reciprocal
CCDP Certified Co-occurring Disorder Professional
CCDP-D Certified Co-occurring Disorder Professional Diplomat
Minimum 3 years of experience in Crisis Services
Minimum 1 year of leadership experience
Experience with persons with co-occurring mental illness and substance use disorder
Standard met for Mental Health Professional and Child Mental Health Professional
Successful completion of Common Ground’s mandatory 100-hour Crisis Intervention Training program upon hire​


Environmental Working Requirements:

The MiCAL Shift Supervisor is required to have a private, at-home office environment free from distractions and conducive to handling sensitive calls/texts/chats. The job requires exposure to computer screen(s). Assignments may require work to be done on an individual basis or in virtual teams with members at various staffing levels. Common Ground will provide essential technology and equipment including laptops. A minimum internet speed of 25 Mbps (Megabits per second) download and 3 Mbps upload is required. Common Ground will not cover the cost of home internet.

Other Requirements:

The ability to work various shifts and hours including weekday and weekend hours. All electronic documents must be complete, accurate, and signed prior to end of shift. Attitude and actions are aligned with the Common Ground purpose and Core Values. Promote a team environment. Focus on the strengths and needs of the person/families served. Complete Service Activity Logs in accordance with departmental standards. Adhere to established Quality Improvement Indicators. Participate in training and development of new staff.

The agency may in its sole discretion fill this position on a full-time or part-time basis with the individual best fit to perform the essential functions of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to a background check.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


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