Child and Family Operations Manager

Agency Name: Northern Lakes CMH Authority

Agency Contact: HR@nlcmh.org

• Position Type: Full Time
• Job Type: Permanent
• County: Wexford
• Salary Range: $67,729 - $78,079 per Year
• Send applications to: HR@nlcmh.org
• Please include your resume when applying.

Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.” This individual shall strongly believe in the resiliency of children, the ability of all persons to heal, and in Youth Guided Family Driven Care and will support these beliefs within programs and with staff supervised.

This position involves clinical oversight of service delivery for Children with IDD and Children with SED and their families. The position also directly supervises staff delivering clinical and support services to children with SED and their families. The position involves the development, implementation, coordination, and service delivery of a service component for NLCMHA. This position requires substantial knowledge of applicable guidelines, reimbursement systems, and professional knowledge of services to persons with mentally illness and with intellectual developmental and developmental disabilities, who are consumers of the public mental health system. The position operates within the organization and within the community within a System of Care for Children and their Families. A demonstrated exercise of judgment is required, as well as tact in dealing with the public and program staff. This position works with the Child and Family Management Team in the monitoring of service delivery and volume, compliance with applicable standards and program operation, and expenditures consistent with the mission and vision of NLCMHA. The position requires the exercise of substantial judgment in these duties and operates under the supervision of a Chief Operations Officer.

ESSENTIAL POSITION FUNCTIONS:
Supervisory Functions
• Responsible for the development, operation and coordination of a major unit within NLCMHA’s operations.
• Carry out supervisory responsibilities in accordance with NLCMHA’s policies and applicable laws. Responsibilities include team participation in the process of interviewing, hiring, and training employees. Conducts supervisory sessions, performance-monitoring activities, and professional development planning for team members.
• Completes performance appraisals and competency assessments per agency standards. Effectively addresses disciplinary issues when necessary. The ability to establish measurable performance standards, and to measure actual performance against those standards; the ability to identify necessary competencies and to assess competency; and the knowledge and understanding of basic human resources policies, procedures, laws, regulations, and union contract requirements are vital to this role.
• Establishes and implements procedures for monitoring of workflow and promoting enhanced staff performance.
• Maintain knowledge and uphold applicable Federal and State laws, regulations, accreditation and certifications affecting area of responsibility including the Medicaid Provider Manual and the Michigan Mental Health Code, CARF, and the MDCH Contract.
• Track and report on a variety of activities and prepare statements, summaries of activities, spreadsheets, database reports and related documents as required.
• Maintain knowledge of and alignment with the NLCMHA Strategic Plan and the overall purposes and programs of the area of assignment.
• Coordinate and/or complete special projects as needed.
• Coordinate and maintain service coverage for area of responsibility.
• Ensure achievement of the Children’s Performance Indicators.
• Ensure documentation for consumers in the supervised service area meets all regulatory, compliance and quality standards through monitoring against the applicable standards (NLCMHA, CARF, Medicaid, MDCH)
• Ensure services delivered meet the MDCH requirements related to Evidence Based Treatment (EBT).
• Provide clinical supervision in EBT according the agency plan for services to children and families.
• Review and authorize/reauthorize plans of service according to NLCMHA’s authorization guidelines.
• Ensure staff meets required guidelines for licensure, training and implementation of EBPs.
• Ensure staff professional licensure standards are met consistent with NLCMHA expectations.
• Provide organizational training, education and role modeling as appropriate.
• Keep informed of all significant activities, successes and problems of the area of assignment.
• Monitor service delivery and impact of service effectiveness as well as consumer satisfaction.
• Promote a healthy team approach to the service delivery system, manage conflicts, interpret administrative guidelines, and implement directives in a timely professional manner.
• Demonstrates skill in managed difficult situations and prioritizing competing demands.
• Establish procedures for routinely monitoring workflow.
• Maintain knowledge of the relationship between the programs and other services and resources within the NLCMHA system, as well as the whole human services network.
• Act as a liaison/consultant to other programs; be a resource to staff and the community at large seeking specialized services from NLCMHA.
• Conduct periodic needs assessments to assist in program development, maintenance of efficient effective services and accountability to consumers and groups.
• Advocate on behalf of the specialized population receiving services.
• Responsible for the budget and expenditures of the unit as assigned.
• Extensive knowledge of the Mental Health Code, MDCH Contract, and Children’s Eligibility Criteria, Medicaid Manual, Compliance requirements and the structure, guidelines and services of NLCMHA.
• Provides consultation to Crisis Services Team Members in evaluation and planning related to children in crisis.
• Serves as the clinical resource to community partners involved with children with IDD or with SED.
• Is Proactive in identifying and resolving system problems in own area and throughout NLCMHA as part of NLCMHA’s Management Team.
• Responsibilities include travel throughout entire NLCMHA service area.
• Must provide on call supervisory functions.

QUALIFICATIONS:
EDUCATION & EXPERIENCE:
Master’s Degree in Social Work, Counseling or Psychology. Five (5) years directly related experience.

LICENSING or CERTIFICATIONS:
Must have licensure with the State of Michigan as a licensed professional: Licensed Masters Social Worker, Licensed Professional Counselor or Psychologist. Limited Licensed Masters Social Worker, Limited Licensed Professional Counselor or Masters Limited Psychologist may be considered. Must maintain licensure.