Care Manager

Agency Name: West Michigan CMH System

Agency Contact: Lori E Smith

• Position Type: Full Time
• Job Type: Permanent
• County: Mason
• Salary Range: $40,573-$52,229 per Year
• Send applications to: https://careers.wmcmhs.org/Careers.aspx?req=2021-MIA-013&type=JOBDESCR
• Please include your resume when applying.

Job Summary:
The Care Manager is responsible for providing case management services to individuals with mental illness, co-occurring substance use disorders, children with serious emotional disturbance and/or all persons with intellectual/developmental disabilities under the supervision of the population team leader or supervisor. Case Management is a service that assists eligible individuals to design and implement strategies for obtaining services and supports that are goal-oriented and individualized. Services include assessment, planning, linkage, advocacy, coordination and monitoring to assist the individual in gaining access to needed health and dental services, financial assistance, housing, employment, education, social services and other services and natural supports developed through the person-centered planning process. Case management is provided in a responsive, coordinated, effective and efficient manner focusing on process and outcomes. The position incumbent will coordinate services between various agencies (i.e., schools, Department of Human Services (DHS), Courts, law enforcement, primary health care provider, etc.) to meet the needs of the individual. This position is part of a staff pool that serves to fulfill the agency’s Crisis Stabilization Service. This may require on-call hours including nights, weekends and holidays.

Job Responsibilities:
1. Program assessment and evaluation services
The process of completing a comprehensive assessment that determines service delivery eligibility, medical necessity, and therapeutic appropriateness and need for consumers seeking services at WMCMH. Assessments include diagnosis and functional impairments, service urgency and intensity, health and safety risks, specialized needs, desired service outcomes, the consumer’s strengths and assets, the support services most likely to be effective, and the availability of natural supports. This includes caseload-specific emergency screening, triage and crisis containment services during normal business hours.

2. Planning and/or facilitating planning using person-centered principles
The person centered plan of service is produced by a coordinated effort by the staff member and the consumer in response to the assessment, and describes the plan for delivering services to the consumer. The plan of service should include behaviorally defined and measurable objectives; person-centered service goals; interventions and supports that require consumer actions and identify scope, frequency, and duration; the use of available natural supports and specific discharge criteria. This also includes a crisis plan for the consumer. The plan will be periodically reviewed and amended with a re-assessment of the consumer’s progress, or lack thereof, in response to the plan of service goals, objectives, intervention/supports, discharge criteria, and the medical necessity for seeking the continuation of care. This may result in a change of level of care and/or episode of care discharge.

3. Linking to, coordinating with, follow-up of, advocacy with, and /or monitoring Specialty Services and Supports and other community services/supports
Connecting the consumer with all the appropriate resources, both internal and external, and coordinating care, services or benefits provided to the consumer. Coordinating services with the consumers’ personal care physician and the qualified health care providers. This also includes assisting the consumer in the development and maintenance of natural supports.

4. Monitoring Services
Tracking of the consumer’s response to their individual person centered plan of service and monitoring compliance and progress with all supports and services agreed to in the person centered service plan. It is preferred that monitoring occurs when the consumer is present and engaged in the service process being monitored. Monitoring consumer medication in consultation with the Prescriber and/or staff nurse, ensuring the consumer is compliant with their medication intervention and monitoring potential side effects of the medications.

5. Support Services
Acting as a consistent link into the system for the consumer and/or his family including educational support around the specific disability or mental health condition. Educating and/or counseling for families who are caring for, or who regularly interact with, a family member who has serious mental illness, severe emotional disturbance or disability. Education includes information about the disability, treatment options and regimens, use of medication, management and crisis situations, etc.

6. Maintenance of the key elements of the individual consumer record
The clinical record is the responsibility of the care manager. The care manager is responsible to assure the record is up to date with releases, consents and obtaining clinical information. They are to assure that the consumers’ confidentiality of information is maintained and the care manager is to have knowledge of what is in the clinical record.

Job Qualifications:
1. State of Michigan licensure, certification, or registration as required by one of the following professions: psychologist (LP, LLP, TLLP), physician (MD or DO), educator from an accredited program*, social worker (LMSW, LLMSW, LBSW, LLBSW), physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, therapeutic recreation specialist, licensed professional counselor, licensed marriage and family therapist, or a licensed physician’s assistant. If not currently licensed, certified, or registered in one of these professions, the individual must be eligible and willing to apply for and obtain such licensure, certification, or registration immediately per the guidelines for the profession. (*Educators are not required to retain their teaching certification in order to be considered qualified for their position.)

2. Must meet the Medicaid provider qualifications for services for the specific program: be a Qualified Mental Health Professional (QMHP), Qualified Intellectual Disability Professional (QIDP), and/or a Children’s Mental Health Professional (CMHP) or must be eligible to obtain the designation.

3. In addition, to provide SUD specific services, the individual must have or be eligible to obtain certification for one of the following: Certified Alcohol and Drug Counselor, Certified Advanced Alcohol and Drug Counselor, or a Certified Co-Occurring Disorders Professional – Diplomate through the Michigan Certification Board for Addiction Professionals (MCBAP) or enter into a developmental plan to obtain such certification following the requirements of MCBAP.

4. Must be credentialed and privileged to practice at WMCMH by the Executive Committee of the Clinical Oversight Committee of WMCMH.

5. Must possess a valid driver’s license and provide own transportation to and from meetings and activities at varying work locations including all agency locations in Lake, Mason, and Oceana Counties.

6. Must be certified in First Aid and CPR or obtain training after hire

7. Lived experiences with mental illness/developmental disabilities/substance use disorders are valued.