Service Coordinator - ACT Team Leader • CMHAM - Community Mental Health Association of Michigan
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Service Coordinator – ACT Team Leader

Agency Name: Washtenaw County CMH

Agency Contact: Nick Testorelli

  • Position Type: Full Time
  • Job Type: Permanent
  • County: Washtenaw
  • Salary Range: $53,653.86 - $80,561.00 per Year
  • Send applications to:
  • Please include your resume when applying.


Under the general supervision of a higher-classified employee, serves as a professional lead worker, coordinating service activities of a designated unit within the department to which assigned. As such, assigns cases, monitors activities and perform similar coordinating functions of a non-supervisory nature. Provides direct services to department customers.

Essential Duties:
o Serves as a professional lead worker within the assigned unit of the department to which assigned. Coordinates, monitors and assigns work to other employees within the unit.
o Provides direct services to department customers (children, adolescents and adults as appropriate to assigned unit/program) utilizing treatment or other methods appropriate to the service.
o Participates as a team member in the unit/department reviews in order to provide and receive feedback on types of services provided.
o Represents the agency to the community, other County departments, outside agencies, families of customers, and other interested parties in such a way that an understanding of customers¿ needs are fostered.
o Participates in service planning, research, analysis, grant preparation and evaluation of designated unit/program. Assists in development of alternative proposals and identifies objectives related to goal and policy formulation.
o Prepares and participates in the collection of data and information on services. Prepares various written and statistical information in proper format for presentation. Monitors grant proposals and programs.
o Provides assistance in the in-service training of other employees. Serves as a resource to other department employees by providing consultation and training.
o Participates in the planning and presentation of workshops, meetings and conferences. Serves on committees.
Important Duties:
o Enters data into a personal or mainframe computer system. Maintains data bases. Prepares spreadsheets and reports. Prepares information, correspondence and other written materials using word processing software.
o Uses standard office equipment in the course of the work. May drive a County or personal vehicle in the performance of the work.
o Performs other related duties as assigned.
The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Knowledge of:
o Principles and practices, applicable laws and regulations covering service delivery in the discipline to which assigned.
o Administrative principles and practices, including goal setting, work teams approach and general management methods.
o Department policies, procedures, rules and regulations.
o Techniques of dealing effectively with individuals of varying socio-economic backgrounds.
o Community resources available to customer families and individuals.
o General knowledge of common office computer software programs as well as applications which are specific to the assigned unit/department.
Skill in:
o Interpreting, applying and explaining complex laws, policies and regulations.
o Analyzing complex personal and procedural problems, evaluating alternatives, and making sound recommendations.
o Using sound independent judgment within established policy and procedural guidelines.
o Maintaining accurate files and records.
o Preparing clear, concise and effective written materials.
o Establishing and maintaining effective working relationships with those contacted within the course of work.
o Current license in the State of Michigan as a Social Worker.
o Possession of a valid Michigan Vehicle Operator’s License is required.
o Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone.
These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
o Possession of a Master’s degree in Social Work (MSW).
o Two (2) to three (3) years of clinical experience with adults who have severe mental illness.
o Qualified Mental Health Professional (QMHP) or Mental Health Professional (MHP)
o Experience in a community-based approach to comprehensive assertive team treatment and support of adults with serious mental illness.
o Position may require on call rotation availability including after-hour support
The qualifications listed above are guidelines. Other combinations of education and experience which provide the necessary knowledge, skills and abilities to perform the job will be considered.
This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.

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