Program Coordinator – Quality Management

Agency Name: Integrated Services of Kalamazoo

Agency Contact: Andrea Bedard

• Position Type: Full Time
• Job Type: Permanent
• County: Kalamazoo
• Salary Range: Minimum Starting Salary: $60,174 / commensurate with experience & education per Year
• Send applications to: https://www.iskzoo.org/careers
• Please include your resume when applying.

Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Program Coordinator – Quality Management!

What You Will Be Doing
Working full time (40hrs/wk) as a Program Coordinator – Quality Management, you will be part of a dynamic and diverse team of reviewers for Integrated Services of Kalamazoo’s (ISK) direct operated services and its wide array of contract provider networks/agencies who perform comprehensive quality management reviews and system improvement projects. The reviews include claims and clinical records, organizational practices, and financial reviews. You will participate in our Quality Monitoring Review (QMR) process, including completing reviews, monitoring tool and scoring descriptor revisions, QMR trainings, and completion and tracking of QMR reports. Function may also include other general quality management task and projects as assigned.

What We Require
You will have a Master’s degree in Public Administration, Human Services or related field and five years’ experience in the related area. A Bachelor’s Degree in a related field with extensive (8+ years) and directly related experience may be substituted for a Master’s Degree. A Certified Advanced Alcohol and Drug Counselor (CAADC) certification is preferred but not required. Minimum of 3 years’ experience in administration is required. Knowledgeable in reviewing General Ledger and Financial Status Reports is a plus. Experience in a Community Mental Health setting and/or contracting preferred. Lived experiences with behavioral health issues are desired. Advanced computer skills, including word processing, spreadsheets, database management and e-mail. Required License: Valid Michigan Motor Vehicle Operator’s license.

Why Work For ISK
Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise!

Who We Are
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us!
Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you!

Physical Requirements/Working Conditions:

Physical Efforts – Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot.

Working Conditions – Office environment with noise from computers, copy machine, and telephones. Use of computer screen for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.