HelpDesk/System Support Technician (23-95) • CMHAM - Community Mental Health Association of Michigan
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HelpDesk/System Support Technician (23-95)

Agency Name: network180


  • Position Type: Full Time
  • Job Type: Permanent
  • County: Kent
  • Salary Range: 22.55 per Hour
  • Send applications to:
  • Please include your resume when applying.

Position: HelpDesk/System Support Technician

Req.#: 23-95

FTE: Full-time, Non-Exempt

Unit: MPP

Department/Location: Information Systems Department

Wage: $22.55 hourly, which equals to $46,900 annually. Comprehensive benefits package.

Additional Compensation: $100/day when scheduled for On-call rotation

HelpDesk/System Support Technician

Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the public community behavioral health organization responsible for the delivery of mental health, substance abuse disorder, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.

We are seeking a HelpDesk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users, supporting in PC deployments, system monitoring and upgrades, any network-related issues and upgrades. For a full description of this job’s responsibilities, please review the job description.

This is a full-time position, regularly scheduled Monday to Friday, from 10am to 7pm, with on-call rotation.

Network180 has made the safety of our employees a priority. We provide Personal Protection Equipment to our employees and thorough safety and cleaning protocols are in place. Job interviews are being conducted either virtually or in-person.


Bachelor’s degree in Computer Information Systems or related field
Possession of a valid driver’s license and access to reliable transportation for job related use
Excellent customer service skills
Excellent communication skills, both verbal and written
Excellent organizational skills


Experience with Microsoft Office products preferred
Experience troubleshooting Windows PCs preferred
Lived experiences with mental illness/developmental disabilities/substance use disorders valued
Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred

Any combination of education, training and experience providing the required knowledge, skills and abilities to perform the essential functions of the job will be considered.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required.

For a detailed job description and responsibilities please see pdf document attached to this posting. Applications are accepted until the position is filled. Network180 is an Equal Opportunity Employer. Network180 participates on E-Verify.

Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or

We are committed to attracting a diverse and talented work force to meet the needs of our diverse community. Network180 offers an attractive benefit package including health, dental, vision, retirement plan, life insurance, and short- and long-term disability.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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