Client Access Specialist • CMHAM - Community Mental Health Association of Michigan
Page Restricted to: Members

Client Access Specialist

Agency Name: Integrated Services of Kalamazoo

Agency Contact: Sergio Covarrubias

  • Position Type: Full Time
  • Job Type: Permanent
  • County: Kalamazoo
  • Salary Range: $18.14 per Hour
  • Send applications to:

Do you have a passion for improving the health of individuals receiving behavioral health services? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? If so, we have an exciting opportunity for you to work as a Client Access Specialist!

What You Will Be Doing
Working as a Client Access Specialist you will be responsible for completing client pre-registration and real-time registration. This includes accurately capturing client demographic and insurance information in the electronic health record; verifying client insurance benefits and eligibility; assisting clients with completion of the CCBHC Sliding Fee Scale Income Verification and/or Ability to Pay form; Communicating financial responsibility to clients; collecting co-payments; scheduling client appointments with clinician paneled with clients insurance; balance daily charges and prepare daily deposit; and answer telephones.

What We Require
A Client Access Specialist (CAS) is required to have a High School diploma, or GED, and two years’ experience in patient/client registration; Superior customer service; Ability to recognize and prioritize urgent or emergent care needs; ability to work variable shifts including evenings; rotate to different ISK clinics; Excellent communication skills, interpersonal and human relation skills; and Advanced computer skills including accessing various insurance websites, word processing, spreadsheets, and e-mail.

Why Work For ISK
Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise!

Who We Are
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us!
Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you! Please apply online at

Physical Requirements/Working Conditions:
Physical Efforts – Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot.

Working Conditions – Office environment with noise from computers, copy machine, and telephones. Use of computer screen for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.

Back to top